Refunds & Cancellations

Vinosa Refund and Cancellation Policy

Effective 05 October 2025

At Vinosa, we want our guests to feel confident when booking and ordering extra’s from our website. This policy explains how cancellations and refunds are handled.

Accommodation Bookings:

All accommodation bookings are managed through our booking partner, YourStay –

Please refer to Your Stay’s cancellation and refund terms at the time of booking. These terms apply to your booking with Vinosa.

Extra's purchased through our website:

Extra’s include wine tours, BBQ hampers, charcuterie boards, airport transfers and all other transfers and any other add on service.

Cancellations more than 48 Hours before check in: Full refund
Cancellations within 48 Hours of check in: No-Refundable
If we are unable to provide a extra (due to supplier or an operational issue): We will provide a full refund

Please refer to Your Stay’s cancellation and refund terms at the time of booking. These terms apply to your booking with Vinosa.

Refund Method:

All refunds are processed back to the original payment method (Stripe or Paypal)

Refunds may take 5-10 business days to appear in your account, depending on your bank.

How to Request a Refund:

To cancel or request a refund for an extra, please contact us with your full name, email address, contact number and booking date.

Email: stay@vinosa.com.au | Phone: 0424 032 025 | ABN: 24 952 713 045